FREQUENTLY ASKED QUESTIONS
Your username is the email address you gave us when setting up your account. Make sure you type in your full address (firstname.lastname@example.org). Check to make sure you are not already logged in by looking in the upper right of our logo banner.
If you have purchased from us over the phone or in our store, you will need to set up an account online to order from our website. Please use the same email address you gave our Restaurant Equipment Specialists on the phone or in our stores. If you don’t remember the address you used, please contact us at +91 9373697408, so we can help you find it.
If you have not logged into your account for a long time, you may have set up your account before we changed to using email addresses as usernames. In this case, if you can not remember the username you chose, please contact us so we can obtain it for you.
It could be that your billing address has not been added to the account or marked accordingly.
It could also be that the FedEx shipping software is experiencing problems. In this case, you may submit your order without payment, and an Equipment Supply Specialist will contact you with your shipping charges and obtain your payment information.
It could also be that your CVV2 number from your credit card is incorrect. The Cardholder Verification Value, CVV2, is a three or four-digit number used to help ensure that the cardholder has physical possession of the card while shopping online or by phone. This helps to prevent unauthorized or fraudulent use. Visa, MasterCard, and Discover cards have the three-digit number printed on the signature panel on the back of the card immediately following the card account number. The back panel of most Visa/MasterCard cards contains the full 16-digit account number followed by the CVV/CVC code. Some banks, though, only show the last four digits of the account number followed by the code. American Express cards have a four-digit non-embossed code located on the front of the card. The CVV2 value protects the customer and helps validate the following:
- The customer has the card in their possession.
- The card account is legitimate.
- It prevents the use of your credit card number without the matching CVV2 Code.
Our stores and our website are open to the public, and we do not require “membership.” However, most of the large equipment we sell is for COMMERCIAL USE ONLY and cannot be used in a home environment because of zoning and safety regulations. If you are interested in one of these products and are not certain whether it’s for commercial use or non-commercial use, please call us at Our stores and our website are open to the public, and we do not require “membership.” However, most of the large equipment we sell is for COMMERCIAL USE ONLY and cannot be used in a home environment because of zoning and safety regulations. If you are interested in one of these products and are not certain whether it’s for commercial use or non-commercial use, please call us at +91 9373697408 to clarify. to clarify.
AFTER PLACING YOUR ORDER:
- Wait until you receive a pickup notification email before you go to your chosen store location.
WHAT IS NEEDED AT THE STORE:
- Photo ID
- Credit Card (used at checkout) or PayPal Transaction ID
- Order Number
HOW LONG ORDERS ARE HELD:
- 7 Calendar Days – If your order isn’t picked up after this time, your order may be canceled, and you’ll be refunded your payment.
- You can extend your pickup window by calling your local store.
If one or more of the items in your cart indicates “Freight Delivery,” the order must be shipped via freight or common carrier rather than standard shipping or FedEx due to its size or weight. Freight charges are automatically calculated for your order using our distribution center in Ohio as the point of origin, and the price is quoted at the time of your checkout. The given shipping amount results from our system calculating and shopping for the lowest possible shipping price from our selection of discounted freight carriers. Our shipping charges are calculated to pay only for our actual discounted carrier shipping costs and are not increased to create hidden shipping profits. We do not charge “handling fees.” Shipping costs include a lift gate and delivery notification.
To save you money, YOUR ENTIRE ORDER WILL SHIP TOGETHER.
The Commercial Store collects sales tax for all merchandise picked up by you or delivered to you within the states listed on our Sales Tax Policy Page; to view them, please click here. If your business or organization has tax-exempt status in any of those states, you must supply us with a properly completed Sales tax Exemption Document. To assist you, we have included the most commonly used Sales Tax Exemption Documents for each state to help you document Tax Exemption Status.
If you are an existing Restaurant Equippers customer and already have exempt status with us by visiting our stores or phoning in an order, our website will recognize your exempt status once you log into your account. If you have not made an account on our website, please make sure to use the email address you gave when placing your order with our Nationwide Order Office or in-store so our system will recognize your tax-exempt status.
If you are a tax-exempt business or organization and have paid tax in error, please contact us at 91 9373697408, ext. 118 or 147 to provide the required exemption information and obtain credit for the taxes charged. Such refunds can normally be made only within 30 days after the sale is completed. Otherwise, special procedures may be required to obtain a refund from the state.
Click here to view our complete Sales Tax Policy.
Yes! We accept Visa, Master Card, American Express, and Discover cards. In addition, we accept PayPal for online orders only.
Online orders must be paid for using a credit card. We can arrange for check payments in our store and over the phone with our Nationwide Order Office at +91 9373697408
The Commercial kitchen Store has relationships with many of the best food service equipment and supply manufacturers in the industry. We can often obtain products not featured on our website, catalog, or in our stores. Such items are considered special orders and require personal assistance from our Equipment and Supply Specialists. They will identify your specific requirements, confirm availability, and coordinate your purchase and shipment from the manufacturer. Special Orders must be paid for when placing your order and, if shipped directly to you from the manufacturer, may have shipping charges different from those for a similar item carried and shipped to you from our distribution center. Contact our Nationwide Order Office at +91 9373697408 for help with special orders.
We do not offer leasing options directly through Restaurant Equippers. However, we work with several leasing and financing companies that may meet your needs.