The Commercial Kitchen Store Shipping Information

NATIONWIDE DELIVERY

The Commercial Kitchen Store ships to all registered Indian Post Office commercial and residential addresses throughout India.

Shipments cannot be delivered to P.O. boxes. In addition, some rural or military sites may not be accessible to our carriers. In these cases, we will contact you and attempt to make arrangements to have your product delivered to an accessible location.

When a carrier holds an order at a terminal due to an incorrect address or contact information, we will make every effort to inform you of the situation and help arrange delivery. You will be responsible for any storage costs, redelivery charges, or other fees that may result from holding the order at the terminal or your refusal to accept delivery after it has been shipped.

PROMPT SHIPPING

Due to our vast inventory of in-stock products, all orders are shipped from our distribution center in Delhi & Pune no later than the following business day after receiving payment.

If your call is received early enough in the day, one of our Equipment and Supply Specialists can often coordinate an immediate, same-day shipment from our Delhi & Pune distribution center. However, all orders are subject to product availability and shipment in accordance with our general shipping policies and procedures.

Depending upon your location and delivery requirements, our specialists can help you coordinate the most economical option for expedited delivery. However, The Commercial Kitchen Store cannot guarantee a carrier’s delivery time.

FREE SHIPPING

THE COMMERCIAL KITCHEN STORE offers free shipping on select items. Free shipping is restricted to addresses within the contiguous INDIA (i.e., excludes orders to Andaman & Nicobar Island, military APO/FPO addresses, and international addresses). The Commercial Kitchen Store reserves the right to select the shipping method for all free shipping items. Expedited shipping, while not a free option, may also be available. Standard shipping charges will be deducted from expedited shipping charges on free shipping items. Please contact us if you need this or other services.

DELIVERY GUARANTEES

Due to our vast inventory of in-stock products, all orders are shipped from our distribution center in Delhi & Pune no later than the following business day after receiving payment.

  • Small packages are shipped from our distribution center typically via Blue Dart, Delhivery, V Express Ground, depending on your location, and will usually be delivered in India within 15 business days following shipment.
  • Larger and heavier shipments are shipped from our distribution center, usually via a common carrier. Depending on your location, they are generally delivered in India anywhere within 15 business days following shipment. Most common carrier shipments arrive via doorstep delivery.

If you have a question regarding anticipated delivery times for your area or if you’d like to expedite an emergency order, immediately call Customer Service , and we’ll confirm your options with you. However, The Commercial Kitchen Store cannot guarantee a carrier’s delivery time. 

DELIVERY TO MULTIPLE ADDRESSES

Each order can have only one “ship to” address. If you require multiple “ship to” addresses, you must place a separate order for each address.

PREPARING FOR SHIPMENT ARRIVAL

FedEx (i.e., small package) shipments are normally easy to coordinate. However, larger and heavier freight and common carrier shipments often require additional delivery considerations.
Make sure you have sufficient and proper equipment and personnel to receive, sign for, and unload your shipment.Customers with loading docks will receive shipments there. If there is no loading dock, freight and common carrier shipments are delivered curbside or at the end of a driveway in the case of residential delivery, and you are responsible for unloading and moving the shipment inside. Freight and ordinary carrier drivers are not required to assist in unloading your order from the truck.

CHANGING OR CANCELLING ORDERS

If you need to change or cancel an order, contact us during our business hours as soon as possible on CHANGING OR CANCELLING ORDERS +91 9130663421 . If the order has not been shipped, we will stop the order and perform any changes and cancellations required to correct your order before shipping. If the item has been shipped, please refer to our 30-Day Return Policy for more information.

SPECIAL ORDERS

The Commercial Kitchen Store by Kings Kitchen Solutions has relationships with many of the best food service equipment and supply manufacturers in the industry. Through those relationships, we can often obtain products not featured on our website, catalog, or in our Warehouse Stores. Such items are considered special orders and require personal assistance from our Equipment and Supply Specialists to identify your specific requirements, confirm availability, and coordinate your purchase and shipment from the manufacturer. Special orders must be paid for when placing your order with the importer/manufacturer. If shipped directly to you from the importer/manufacturer, shipping charges may be different from those for a similar item carried and shipped to you from our distribution center. Although our specialists will make every effort to ensure you receive your special order from the manufacturer at the earliest possible date, The Commercial Kitchen Store does not guarantee the timely delivery of special order items. Contact us at +91 9130663421 for help with special orders.

LOST SHIPMENTS

If you do not receive your shipment in the timeframe you anticipated, contact The Commercial Kitchen Store Customer Service at +91 9130663421. A Customer Service Specialist will help you locate and obtain the lost shipment or assist you in replacing the items shipped if the freight carrier has lost them.

DAMAGED, MISSING, OR INCORRECT PRODUCTS

To ensure your order is received completely and undamaged (and properly documented for filing any required claims with the carrier), please adhere to the following order check-in procedure when you receive each shipment from us:
  • Inspect the entire shipment for visible damage before accepting the shipment. If the packaging shows signs of damage, take pictures of the packaging and note any visible damage on the delivery ticket/bill of lading before the delivery person leaves. For packages left at your doorstep, inspect the exterior of the carton and note any large dents or tears on your The Commercial Kitchen Store packing list.
  • Verify the number of packages delivered against the packing slip provided by The Commercial Kitchen Store and note any difference on the packing slip.
  • Contact Restaurant Equippers Customer Service at +91 9130663421 to report the situation and obtain their assistance in replacing the damaged, missing, or incorrectly shipped products. Please have your order number, shipping information, and tracking number ready when calling.

The Commercial Kitchen Store will replace or service any item sent to you in error, received defective, or received damaged in shipping and will arrange for the return shipping to our distribution center of such items, assuming that the order check-in procedure and reporting outlined above has been reasonably followed.